Terms of service
ON HOLD
TERMS OF SERVICE
Effective Date: April 8, 2026
Last Updated: April 8, 2026
PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY BEFORE USING THE ON HOLD WEBSITE OR PURCHASING ANY PRODUCTS. BY ACCESSING OR USING OUR WEBSITE OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE WEBSITE OR PURCHASE ANY PRODUCTS.
1. PARTIES AND ACCEPTANCE
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and On Hold Group, LLC, a Delaware limited liability company (“On Hold,” “we,” “us,” or “our”), operating the website located at www.onholdshop.com (the “Site”). On Hold Group, LLC designs, manufactures, and sells the On Hold device—a docking station that enables your mobile phone to make and receive calls in a desktop-style form factor (“Product” or “Device”).
By accessing the Site, creating an account, making a purchase, or participating in any reservation program, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
2. ELIGIBILITY
You represent and warrant that: (a) you have the legal authority to enter into these Terms; (b) you are not prohibited by any applicable law from using our Site or purchasing our Products; and (c) all information you provide to us is accurate, current, and complete. If you are entering into these Terms on behalf of an entity, you represent and warrant that you have authority to bind that entity.
3. PRODUCTS AND DESCRIPTIONS
The On Hold Device is a mobile phone platform that, when used with a compatible mobile phone, enables the phone to make and receive calls through the Device's interface. Product descriptions, images, and specifications on the Site are provided for informational purposes and are subject to change without notice.
We make reasonable efforts to display the colors, dimensions, and features of our Products accurately; however, we cannot guarantee that your device's display will accurately reflect the actual product. Minor variations in appearance do not constitute a defect.
We reserve the right to discontinue any product, change product specifications, or modify pricing at any time without prior notice, subject to the terms of any confirmed order or presale reservation.
4. ACCOUNT REGISTRATION
Certain features of the Site, including purchasing and presale reservations, may require you to create an account. You agree to provide accurate and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to notify us immediately at ring@onholdshop.com of any unauthorized use of your account. We are not liable for any loss arising from unauthorized use of your account where such use results from your failure to maintain the security of your credentials.
5. PURCHASES AND ORDERS
5.1 Order Placement
When you submit an order through the Site, you are making an offer to purchase the Product at the listed price and under the listed conditions. We reserve the right to accept or decline any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.
5.2 Pricing and Taxes
All prices are listed in U.S. dollars unless otherwise specified. Prices are subject to change at any time prior to order confirmation. You are responsible for all applicable federal, state, and local taxes, duties, and fees associated with your purchase. Sales tax will be calculated and displayed at checkout based on your shipping address and applicable law.
5.3 Payment
We accept major credit cards and other payment methods as displayed at checkout. By submitting payment, you authorize us to charge your payment method for the full amount of your order, including applicable taxes and shipping fees. All transactions are processed through secure third-party payment processors. We do not store your complete payment card information on our servers.
If your payment is declined or fails for any reason, your order will not be processed. You are responsible for resolving any payment issues. We reserve the right to cancel orders where payment cannot be successfully collected.
5.4 Order Confirmation and Cancellation
An order is confirmed when you receive a written order confirmation from us by email. Until that time, no contract for sale exists. We reserve the right to cancel orders after confirmation in the event of pricing errors, product unavailability, or suspected fraud, and will provide a full refund in such cases.
Once an order has been shipped, it may not be cancelled. If you wish to return an item after shipment, please refer to our Refund and Return Policy in Section 6.
5.5 Shipping and Delivery
Shipping options, carriers, and estimated delivery times are presented at checkout. Delivery dates are estimates only and are not guaranteed. Risk of loss and title for purchased Products pass to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, weather, or other events beyond our control.
Shipping is available to addresses within the United States and select international locations as indicated at checkout. You are responsible for compliance with all applicable import laws and for payment of any duties or customs fees.
6. REFUNDS AND RETURN POLICY
We want you to be satisfied with your purchase. Subject to the exclusions set forth below, you may return a Product within thirty (30) days of delivery for a refund of the purchase price, less original shipping costs, provided that:
• The Product is returned in its original, unopened packaging; or
• If opened, the Product is in new or like-new condition with all original accessories and documentation; and
• You contact us at ring@onholdshop.com to obtain a Return Merchandise Authorization (“RMA”) number prior to shipping the return.
Unauthorized returns will not be accepted. Return shipping costs are the responsibility of the Customer unless the return is due to our error or a confirmed product defect. Refunds will be issued to the original payment method within ten (10) business days of our receipt and inspection of the returned Product.
The following items are not eligible for return: (a) Products that have been physically damaged by the Customer; (b) Products with missing serial numbers or tampered labels; and (c) Products purchased through unauthorized resellers.
7. RESERVATIONS
7.1 Overview
On Hold Group, LLC may offer customers the opportunity to reserve a right to participate in a discounted presale of the Product prior to the general retail launch and general presale launch (“Reservation Program”). Participation in the Reservation Program is subject to the terms set forth in this Section 7, in addition to all other applicable provisions of these Terms.
7.2 Reservation Fee and Discount
To participate in the Reservation Program, you must pay a non-refundable reservation fee of One Dollar ($1.00) (the “Reservation Fee”). By paying the Reservation Fee, you will be entitled to purchase one (1) first release version of the Product for Ninety-Nine Dollars ($99.00) during the presale period (the “Presale Discount”) if and when the presale is launched and you choose to purchase.
The Presale Discount is personal to you, non-transferable, and may not be combined with any other promotional offers, coupons, or discounts, except as explicitly stated by On Hold Group, LLC in writing. The Presale Discount will be applied at checkout during the presale purchasing process.
7.3 Presale Date and Pricing
The presale launch date (the “Presale Date”) and the presale price of the Product (the “Presale Price”) are to be determined by On Hold Group, LLC in its sole discretion. On Hold Group, LLC makes no representation or warranty regarding the Presale Date or the Presale Price, and reserves the right to modify, delay, or cancel the presale for any reason, including but not limited to manufacturing delays, supply chain disruptions, regulatory requirements, or business decisions.
On Hold will use commercially reasonable efforts to notify Reservation holders via the email address provided at the time of reservation of any material changes to the Presale Date or Presale Program. It is your responsibility to ensure your contact information remains current.
7.4 No Guarantee of Purchase
A Reservation does not constitute a guaranteed right to purchase the Product. The Reservation grants you priority access to participate in the presale, subject to product availability at the time of the presale. On Hold Group, LLC does not guarantee that the Product will be available for purchase during the presale, and makes no commitment that sufficient inventory will exist to fulfill all Reservation holders.
7.5 Non-Refundability of Reservation Fee
THE RESERVATION FEE OF $1.00 IS NON-REFUNDABLE UNDER ALL CIRCUMSTANCES EXCEPT FOR PERMANENT CANCELLATION OF THE RESERVATION PROGRAM BY ON HOLD, INCLUDING BUT NOT LIMITED TO: (A) CANCELLATION OF THE PRESALE PROGRAM; (B) DELAYS IN THE PRESALE DATE; (C) CHANGES TO THE PRESALE PRICE; (D) YOUR DECISION NOT TO PURCHASE DURING THE PRESALE; OR (E) PRODUCT UNAVAILABILITY. THE RESERVATION FEE REPRESENTS COMPENSATION FOR PRIORITY ACCESS TO THE PRESALE PROGRAM AND IS EARNED BY ON HOLD UPON RECEIPT.
7.6 Presale Product Terms
If you choose to purchase the Product during the presale using your Presale Discount, such purchase will be governed by these Terms, including Sections 5 and 6. Presale purchases may be subject to additional terms communicated at the time of the presale, which terms will control in the event of any conflict with these Terms solely with respect to the presale purchase.
7.7 Expiration of Reservation
If On Hold Group, LLC determines, in its sole discretion, to cancel the Reservation Program permanently, On Hold Group, LLC's sole obligation to Reservation holders will be to notify them of such cancellation and issue a refund. Reservations do not expire and remain valid until either (a) the presale is launched and the Presale Discount is redeemed, (b) you notify us that you wish to withdraw from the program (in which case the Reservation Fee remains non-refundable), or (c) On Hold permanently cancels the program.
8. INTELLECTUAL PROPERTY RIGHTS
8.1 Ownership
All content on the Site, including but not limited to text, graphics, logos, images, software, product designs, trade dress, and trademarks (collectively, “Content”), is the exclusive property of On Hold or its licensors and is protected by applicable United States and international intellectual property laws, including copyright, trademark, patent, and trade secret law.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to: (a) modify, copy, or create derivative works based on the Site or Content; (b) use any data mining, robots, scraping, or similar data gathering tools; (c) sell, resell, or commercially exploit the Site or Content; or (d) use the Site or Content for any unlawful purpose.
8.3 Trademarks
“On Hold,” the On Hold logo, and all related product names and marks are trademarks or service marks of On Hold. You may not use our trademarks without our prior written consent. Nothing in these Terms grants you any right to use our trademarks, trade names, logos, or other brand identifiers.
8.4 Feedback
If you submit any ideas, suggestions, or feedback to us (“Feedback”), you grant On Hold a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, distribute, and incorporate such Feedback into our products and services without any obligation to you.
9. PROHIBITED CONDUCT
You agree not to use the Site or our Products to:
• Violate any applicable federal, state, or local law or regulation;
• Infringe the intellectual property, privacy, or other rights of any third party;
• Transmit any unsolicited or unauthorized advertising or promotional material;
• Introduce viruses, malware, or other harmful code to the Site;
• Attempt to gain unauthorized access to any portion of the Site or its related systems;
• Interfere with or disrupt the integrity or performance of the Site;
• Scrape, harvest, or collect data from the Site without our express written consent;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
• Engage in any conduct that is defamatory, harassing, abusive, or otherwise objectionable.
10. DISCLAIMER OF WARRANTIES
THE SITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ON HOLD EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (C) WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION ON THE SITE.
ON HOLD DOES NOT MAKE ANY GUARANTEE THAT YOUR SPECIFIC MOBILE DEVICE WILL WORK WITH ANY ON HOLD PRODUCT.
Some jurisdictions do not allow the exclusion of implied warranties. To the extent such exclusions are not permitted under applicable law, the above exclusions apply to the fullest extent permitted.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ON HOLD, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE OR PRODUCTS, INCLUDING BUT NOT LIMITED TO: LOSS OF REVENUE OR PROFIT; LOSS OF DATA; LOSS OF BUSINESS OR GOODWILL; OR PERSONAL INJURY OR PROPERTY DAMAGE, EVEN IF ON HOLD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL ON HOLD'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR THE PRODUCTS EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO ON HOLD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND SHALL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
CERTAIN JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
12. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless On Hold, its members, managers, officers, employees, agents, licensors, and suppliers (collectively, the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
• Your use of or access to the Site or Products;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property, privacy, or proprietary rights;
• Any content or information you submit to or through the Site; or
• Any misrepresentation made by you.
On Hold reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
13. THIRD-PARTY LINKS AND SERVICES
The Site may contain links to third-party websites, services, or resources. These links are provided for convenience only and do not constitute an endorsement by On Hold. We have no control over the content, privacy practices, or policies of third-party sites and assume no responsibility for them. You access third-party links at your own risk.
14. PRIVACY POLICY
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.
15. GOVERNING LAW AND DISPUTE RESOLUTION
15.1 Governing Law
These Terms and any dispute arising out of or related to them, the Site, or the Products shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles.
15.2 Exclusive Jurisdiction and Venue
Any legal action or proceeding arising out of or related to these Terms or the Products shall be brought exclusively in the state or federal courts located in the State of Delaware. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.
15.3 Waiver of Jury Trial
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY IRREVOCABLY WAIVES ALL RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE PRODUCTS.
15.4 Time Limitation on Claims
Any claim or cause of action arising out of or related to these Terms, the Site, or the Products must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred, regardless of any statute of limitations to the contrary.
16. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time in our sole discretion. We will provide notice of material changes by updating the “Last Updated” date at the top of these Terms and, where appropriate, by sending an email to the address associated with your account. Your continued use of the Site or Products after the effective date of any changes constitutes your acceptance of the revised Terms.
17. TERMINATION
We may suspend or terminate your access to the Site, your account, or these Terms, with or without notice, for any reason, including but not limited to your violation of these Terms. Upon termination: (a) your license to use the Site is revoked; (b) you must cease all use of the Site; and (c) provisions that by their nature survive termination shall survive, including Sections 8, 10, 11, 12, and 15.
18. GENERAL PROVISIONS
18.1 Entire Agreement
These Terms, together with the Privacy Policy and any additional terms applicable to specific features or promotions, constitute the entire agreement between you and On Hold with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements.
18.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
18.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of On Hold.
18.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of all or substantially all of our assets.
18.5 Force Majeure
We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemic, supply chain disruptions, labor strikes, or government actions.
18.6 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights. Only you and On Hold (and its permitted successors and assigns) may enforce these Terms.
18.7 Electronic Communications
By using the Site, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, and disclosures that we provide electronically satisfy any legal requirement that such communications be in writing.